Pakistan retail orders
- Return requests are handled within 3 days of delivery.
- Items should be unused, clean, and in original condition.
- Original packaging and order details should stay with the item.
Refund
Refund policy
Retail orders in Pakistan can be returned within 3 days if the item is unused and still in original condition. International orders are final sale unless there is a verified transit-damage claim.
Approved refunds go back through the original payment method.
International orders
- International orders are final sale unless the parcel has transit damage.
- Claims need clear photos and the order number.
- Customs duties, taxes, and import delays are outside this policy.
Approved refunds
- Approved refunds return through the original payment method.
- We confirm the result after the review is complete.
- Status checks need the order number.
Need delivery details?
Shipping rates, destinations, and delivery windows are listed on the shipping page.