Terms of sale

Product information

• Photos and product descriptions are for reference when ordering.
• Colour can vary slightly because of lighting and screen settings.
• Some items may sell out before the order is confirmed.

Orders and payment

• Prices, availability, and delivery options can change before an order is confirmed.
• An order is confirmed once payment is received and the item is approved for that order.
• If something sells out first, we will tell you before we go ahead.

Shipping and delivery

The full rate table is on the shipping page. The listed rates already include the 5% uplift.

• Artificial jewellery adds PKR 315 per kg.
• Remote area surcharges may apply after address verification.
• Delivery timelines are estimates and can shift by courier load or customs handling.

Refunds and claims

Refund and return details are listed on the refund page.

International orders stay final sale unless there is a verified transit-damage claim with clear proof.

Refund policy

Export orders

• International buyers are responsible for destination customs duties, taxes, import restrictions, and local compliance requirements unless stated otherwise in writing.
• For export orders, packaging, route, and order details should be settled before payment.

Use of the site

• Site content is published for shopping, inquiry, and business communication related to Rozana Rush products.
• Fraud attempts, abuse, scraping that harms operations, or misuse of ordering channels may result in refusal of service.